Eugeria’s terms and conditions
Sharing your medical record with your NHS GP
Keeping your NHS records up to date is necessary for your safety as these are accessible across all NHS services. Missing information about any condition, treatment or medication from our practice may be a potential risk in your future treatment. By agreeing to our terms and conditions, you also give us a consent to share your medical records with your NHS GP when we deem it prudent to do so. You have the right to withdraw your consent at any time. Should you decide to withdraw your consent, we reserve the right to reconsider continuation of our services.
Payment at the time of booking
Payment for the standard appointment, excluding any medication, tests, or procedures, will be taken at the time of booking in full. Any additional tests, medications or service(s) are required to be paid in full in the clinic at the end of your consultation. We accept all major credit cards as well as Apple and Google Pay. We are fully cashless and as such are not equipped to accept cash payments.
Cancellations
Please, note that Eugeria has a 48 hour cancellation policy, meaning appointments can be cancelled up to 48 hours before your scheduled appointment time and any deposit paid will be refunded. Cancellations should be made by using a cancel link in email with appointment confirmation, using contact form on our website or emailing reception@eugeria.co.uk.
Rescheduling
If you need to reschedule your appointment, please, cancel your original booking and book a new appointment. Cancellation rules are outlined in the above paragraph.
Punctuality + courtesy
Please, arrive for your appointment as close to the scheduled time as possible, as we have no dedicated waiting area available. If there is an urgent need, we can accommodate you in the common areas of the building, however, these are shared with other tenants.
We appreciate that sometimes there are unforeseen issues with travel arrangements, however, arriving late may interfere with the safety of your treatment. Unfortunately, if you are more than 5 minutes late for your appointment without our prior agreement, and we do not have the ability to see you without delaying our next patient, we will treat this as a missed appointment. This is to ensure we keep to our appointment schedule and do not unfairly inconvenience other paying patients. If we consider you have missed an appointment, we will be unable to refund any of your pre-payment/deposit.
Prepaid courses of treatments
Have a validity of 12 months from date of purchase, unless otherwise stated. All appointments included in the longevity medicine bundle have to be booked within 12 months from the date of your initial appointment.
Price alteration
We reserve the right to alter prices without prior notice. Price alterations will not affect any services already purchased and paid for at the time of the alteration.
Data security
Personal details taken from clients during a consultation will be kept safe and in the strictest confidence according to our privacy policy.
Medical conditions and reasonable adjustments
Please, inform our medical staff of any medical condition, including pregnancy, prior to booking as some treatments may not be appropriate for you. Please, also inform us about any reasonable adjustment you may require so we can make sure to accommodate you.
Mobile phones
In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off, or on silent, for the full duration of your treatment at the clinic.
Personal items
Please, ensure you retrieve all your personal items before leaving the premises, as we cannot be held responsible for lost items.
Refund policy
Refunds for eligible pre-payments or deposits will only be made to the card originally used to make the original booking. We will process your refund within 7 days of the request. Once we have processed your refund, please allow up to 10 working days for the refund to appear on your statement, as the time taken by your bank to credit the refund on your statement is out of our control.
We cannot refund any medications, vaccinations, tests, or treatments once they have been administered or dispensed.
We offer a full refund policy on any uncommenced treatment courses within 7 days of purchase.
We cannot refund any treatment course that has already commenced unless there are adverse effects directly related to the treatment. We are happy to reallocate this to another service.
If you would like to change your treatment programme, we are happy to transfer any outstanding balance from untaken treatments to other services only.
No refunds are offered for any treatments that form part of a promotional offer. Value packs are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
Promotional rates/ Pricing
Appointments booked during a promotional period which are rescheduled or cancelled, and subsequently rebooked, will not be eligible for any promotional rate, if the promotion has since closed.
Complaint policy
We always try to give the best service possible, but there may be times when you feel that this has not happened. You are entitled to lodge a complaint, either verbally, or in writing. Please, see our complaints policy along with instructions on how to raise a complaint here.